When you purchase a support contract, you purchase peace of mind. The entire focus of our TEA Support Team is to provide front-line customer service and technical support for our clients. Our goal is to ensure that you get the most out of our software by providing prompt, courteous and effective support. Our in-house technical support team is knowledgeable and experienced and committed to getting you back on track with minimum interruption to your workflow.
Every effort will be made to provide immediate resolutions to reported issues; matters requiring testing and further investigation will be resolved in as timely a manner as possible.
The following is a list of ways that our exceptional TEA Support Team can assist you. All options are included with your annual TEA Support and Maintenance contract, except where indicated by ($). Without a valid contract, any support provided is at the discretion of CommonGoals Software and is billable on a per-incident basis.